FAQ

Frequently asked questions about Macaron

About Macaron

Macaron is the world’s first personal agent. Other AI agents help you work. Macaron helps you live better.
It’s not another productivity tool that pushes you to work harder — it focuses on your happiness, health, and freedom, reminding you that life itself matters most.

Productivity tools often feel cold and impersonal, focusing only on completing tasks.
Macaron is warm and empathetic. It not only solves your problems but also understands your deeper needs.
Unlike most tools that forget each chat, Macaron uses Deep Memory to remember your preferences and context over time, so you don’t have to repeat yourself.

Macaron is designed for a wide range of people, including:

  • General AI enthusiasts curious about innovative products
  • Young parents needing emotional support and life organization
  • Hobbyists wanting to track and grow their personal interests
  • Language learners seeking a consistent and friendly study companion
  • Anyone feeling lonely and looking for deep, meaningful companionship

You don’t need complicated prompts, just tell Macaron what you want, and it will instantly build practical tools tailored to you.
Want a fitness tracker? A travel journal? A personalized meal log? Macaron creates real-life tools to meet your specific needs.

Getting Started

When you first open the app, you’ll answer 3 personality test questions.
Based on your answers, the system will instantly match you with a unique Macaron — with its own color, personality, and speaking style.
Your Macaron will grow and evolve over time as you interact, remembering your preferences and adapting to your life.

Currently supported: Google, Apple ID, and email verification code.
More social login options will be added in future updates.
Tips: If you log in with the same account on multiple devices, your Macaron and its memory will stay perfectly in sync.

Go to Settings → Language.
Choose from: System Default, English, Chinese, Japanese, Korean, or Spanish.
The change will take effect immediately, you don't need to restart the app.

Go to the chat page and tap the microphone icon at the bottom to start voice chat.
To switch back to text, tap the keyboard icon.
Note: Voice chat is available for subscribers only.

Yes. There are two ways to make voice settings:

  1. Go to the chat page → Tap the three dots (top right) → Tap Voice settings.
  2. Go to Settings → Voice settings.
    You can choose from the available voice packs. Preview in real time, then save your selection.

English, Chinese, Japanese, Korean, and Spanish.

Macaron has Personalized Deep Memory that remembers your preferences, experiences, and emotions over time.
This allows Macaron to share meaningful memories with you and understand your unspoken context—just like a real friend.

Not at the moment. Memories are considered a valuable part of your relationship with Macaron, so we currently do not offer the option to remove individual memories.

About almonds

Almonds are Macaron’s core resource. They are what your Macaron uses to build, modify, and get projects for you, just like a baker needs almonds to make a macaron.

You’ll spend almonds whenever you:

  • Create a new project (10 almonds at a time)
  • Modify an existing project (10 almonds at a time)
  • Use “Get it now” from the Playbook to add someone else’s project (2 almonds at a time)

Go to the project page.
Tap the almond icon in the top right corner.
On the pop-up almond recharge page, tap Consumption history in the bottom right.
You’ll see a full list of almonds used for your account.

There are three main ways:

  1. Subscribe to a plan
    • Classic Plan: 60 almonds/month, pin 1 project, 500 minutes of voice calls.
    • Sweet Plan: 350 almonds/month, pin 4 projects, unlimited voice calls.
      Monthly and annual billing options are available (annual saves more). You can switch plans or cancel anytime.
  2. Top up almonds directly
    Go to the project page, click the almond icon, then choose 100, 300, or 1000-almond packages.
  3. Participate in events
    Follow official channels for campaigns. Join in-app events to earn bonus almonds (e.g., 10 almonds for filling out a feedback form).

Almonds from subscriptions or top-ups will never expire.

  • Global: Visa, MasterCard, American Express, PayPal
  • China: WeChat Pay, Alipay

Yes. We offer a 7-day no-questions-asked refund:

  1. Apple App Store
    • App Store → Profile icon → Account → Purchase History → Report a Problem
    • Apple reviews within 24–48 h and issues a refund if approved.
  2. Macaron support
    • Email contact@macaron.im with your Account ID and payment screenshot.
    • After approval, we process the refund.
      Note: Refunded almonds are removed and pinned projects reset.

Yes, via Apple App Store or by emailing contact@macaron.im.

  • Unused almonds: full refund
  • Partially used almonds: refund based on remaining balance

Yes. If you had an active subscription before deletion, your almonds can be restored when you return.

About projects

In the chat page, describe what you want in plain language.
Macaron outlines the features and confirms them with you. After you’re satisfied, Macaron builds the project, names it, and designs an icon.
Note: Macaron can only work on one task at a time.

  • Project page: view and manage all projects
  • Chat page: tap the project card after creation to open it

Depends on complexity. While building, an estimated time appears above the chat box. You can keep chatting meanwhile.

  • In-app: Macaron sends a chat message.
  • Away: enable push notifications to receive a “Your project is ready” alert.

No limit, as long as you have enough almonds.

Creating or modifying a project costs 10 almonds. If your balance falls below 10, the project pauses until you recharge.

Let Macaron focus on the build. You can keep chatting, brainstorm improvements, or plan your next request.

If creation fails, spent almonds are automatically returned. In the chat page, tap Retry or Cancel.

Projects unused for a while take extra time to load while Macaron retrieves them from storage.

Request specific changes until satisfied. Each revision helps Macaron learn your preferences.

  • Type edits directly when the project card appears.
  • Or tap +, select an item, then describe the change.

Not yet; a version-history feature is in development.

Yes. On the project page, long-press the project card and tap Delete.
Note: Deletion is permanent.

Subscribers can pin projects: long-press the card → Pin/Unpin.

Account & Help

On the login page, tap Forgot password. You’ll receive a verification email.

Check spam/junk folders. If still missing, email contact@macaron.im with a description of your issue.

  • In-app: chat page → three dots → Feedback, or Settings → Feedback
  • Email: contact@macaron.im
  • Discord: join the server and post in the help channel
    Note: Include screenshots, contact info, and Account ID for faster assistance.

Examples & Tips

Yes. On the project page, open the Playbook, browse, and tap Get it now.
Note: Costs 2 almonds per project added.

Not yet; sharing functionality is in development.

Start with a short, clear idea. Macaron confirms features with you, then builds. After it’s ready, give feedback and Macaron refines.

Tips: Check the Playbook for inspiration on phrasing requests.

Example: Instead of “Make me a workout app,” try
“Create a 4-week beginner workout tracker with daily exercise tips and a progress chart.”